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Financial institutions of today are adrift in a sea of data — product and service purchase history, customer information, financial transactions, marketing campaigns, and more — sourced from various mobile applications and devices.
With new technologies around every corner through mobile devices, computers, and the internet of things (IoT), the amount of big data we produce every day is only expected to increase. In fact, 90 percent of the data in the world was generated just in the last two years.
From personal information to transactional trends, the banking industry collects a tremendous amount of data.
In just over a year, Dynamics 365 for Customer Engagement (CE) has come a long, long way.
When determining the scope of a project, C-level executives and officers need to understand both how the project will work from a technical perspective, as well as how they’ll ensure that people actually use the new system or process.
Earlier this year, Microsoft effectively made your Dynamics 365 Customer Engagement* database and platform the common data service, bringing Microsoft flow and PowerApps into the Microsoft business applications family.