Hitachi Solutions Extended Field Service v. 8.0: New Time Card and Warranty Functionality

The Hitachi Solutions team is pleased to announce the release of Hitachi Solutions Extended Field Service v 8.0. This release focuses on two key modules: Warranty and Time Cards.

Hitachi Solutions Extended Field Service takes Dynamics 365 for Field Service and amplifies it, giving organizations a truly intelligent tool to improve business operations and capitalize on data insights. Hitachi Solutions’ deep expertise as a field service partner with our data science knowledge, and our integration services capabilities make us uniquely qualified to help organizations transition toward the future with the latest innovations in field service and IoT technology.

Hitachi Solutions Extended Field Service Features and Capabilities

Hitachi Solutions Extended Field Service offers the full capabilities of Dynamics 365 for Field Service with an extended toolset built specifically for the unique needs of field service organizations. Additionally, it provides corporations the ability to take advantage of machine learning and IoT to capitalize on data insights and realize greater efficiency in business operations and communication.

With Hitachi Solutions Extended Field Service, field service organizations also receive full warranty management and remote asset monitoring capabilities along with the ability to streamline processes, eliminate double time entry, and automatically track time spent on work orders with enhanced mobile timesheets.

Most importantly, Hitachi Solutions Extended Field Service offers businesses the ability to collect data through IoT (Internet of Things) and leverage that data to power machine learning and improve operational efficiencies and insights.

By leveraging Hitachi Solutions Extended Field Service and the Hitachi Solutions Predictive Service Hub as an all-in-one solution, organizations can truly transform — moving from a cost center to a profit center, and from a preventative maintenance model to a predictive maintenance model.

Warranty Management

The warranty management tool allows organizations to gain full visibility into warranty coverage, giving them the ability to see complete details on associated products, customers, length of warranty, etc.

  • Capture and manage warranty activities, terms and conditions within CRM
  • Capture equipment details and serviceable components in warranty agreements
  • Product registration, claims and RMA management, and approval workflows
  • Specific entities for Installed Equipment/Serviceable components

Warranty: Information – Active Warranty Items

Warranty Items: Information

Time Cards

 Many field service organizations require field service technicians to track their time using Time Cards. Time Card module greatly improves efficiency by automatically tracking time spent on work orders by field service technicians, as well as eliminating double time entry. The system tracks time spent on work orders by calculating time spent on different tasks that are logged by the field service technician. Some examples of these tasks include travel time to job site, work order in progress, and work order completed.

The Time Card module gives organizations the ability to manage workflows and track time across all devices, including mobile.

  • Capture, track and manage work and non-work related time
  • Complete mobile experience with offline support
  • Approval workflows
  • Integration to payroll/HR and time tracking systems

Time Entry

Mobile Time Entry

For information on the new Hitachi Solutions Extended Field Service product, please contact Hitachi Solutions today.

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