Share

Hitachi Solutions America Releases New, Dynamics 365-Ready Version of Hitachi Solutions CRM for Building Product Manufacturers by

Hitachi Solutions CRM for Building Product Manufacturers creates better visibility into projects and jobs, improves fulfillment with project and job tracking, competitor tracking, and fully integrates with billing and ERP systems.

Hitachi Solutions America, Ltd., a leading provider of global industry solutions based on the Microsoft Cloud, is pleased to announce the release of the latest version of Hitachi Solutions CRM for Building Product Manufacturers.

Hitachi Solutions is committed to updating and improving upon its CRM product to ensure customers get the best and most relevant information possible. The latest release of Hitachi Solutions CRM for Building Product Manufacturers includes enhanced warranty and product registration features. Hitachi Solutions CRM for Building Product Manufacturers is available in the cloud and works seamlessly with Dynamics 365.

“With each new release of Hitachi Solutions CRM for Building Product Manufacturers we continue to ensure that our product remains on the cutting edge of industry trends,” said Michael Strand, Senior Vice President of Global Sales and Marketing, Hitachi Solutions America. “This updated release provides valuable tools and functionality that will improve the day-to-day operations for our clients by identifying key project opportunities, a quote-to-order process that is integrated with back end systems, and a customer service system with easy order lookups that lead to faster resolution times.”

The solution now includes a Warranty Management Module that enables users to document and manage their commitments at a product level. The warranty provides a detailed tracking of terms and coverage provided by the manufacturer on either a product or one of its sub-components. This module is designed for organizations looking to leverage CRM to manage the core warranty data or just the claims process. The solution meets the needs of a building product manufacturer by managing the complex relationships between products, distributors, and end consumers.

The product registration process is also improved in the new release of Hitachi Solutions CRM for Building Product Manufacturers. The Product Registration processes the data captured from a web form and allows for customers or partners to initiate the warranty record and installed product creation process. The registration process establishes the core entities and relationships to start the overall warranty processes.

In addition to this new warranty and product registration functionality, Hitachi Solutions CRM for Building Product Manufacturers includes key industry-specific modules that allow product manufacturers to understand the full job and bid relationship and make better decisions with opportunity and quote management. Hitachi Solutions CRM for Building Product Manufacturers provides a complete view of projects, quotes, and key business relationships to provide necessary information to make smart, well-informed decisions. Streamline every phase of the sales lifecycle with automated tasks and a complete view of customers, projects, and the sales pipeline.

The following modules are included with Hitachi Solutions CRM for Building Product Manufacturers:

  •     Project: Projects for Building Product relay high-level information about a project and serve as a connecting point to analyze upcoming and active projects.
  •     Business Development: The Business Development Module allows sales to engage in the business development process starting from an individual Job, through qualification, quoting, and fulfillment.
  •     Account Management: The Account Management Module allows sales to leverage different views of information for different types of accounts.

The Hitachi Solutions CRM for Building Product Manufacturers solution is trusted by the industry’s top companies to improve collaboration and increase close rates. Pyrotek is a leading international company supplying aluminum, foundry, glass, zinc, steel, and noise control and hearth customers with performance improving technical products, integrated processing systems, and consulting services worldwide. Pyrotek leverages Hitachi Solutions CRM for Building Product Manufacturers to improve collaboration on sales opportunities, resulting in accelerated sales cycles and increased close rates.

“The technical expertise and system knowledge Hitachi Solutions has brought to Pyrotek has without question been critical to our CRM program,” said Joe Tarulli, corporate sales development manager at Pyrotek. “We would not be enjoying the success we are today without their invaluable assistance.”

Click here for more information on Pyrotek’s use of Hitachi Solutions CRM for Building Product Manufacturers.

Hitachi Solutions CRM for Building Product Manufacturers helps manufacturers:

  •     Maximize wins by identifying viable projects and connecting with key stakeholders as early in the project as possible.
  •     Help ensure success by tracking, visualizing, and scoring your relationships with suppliers, contractors, and project influencers.
  •     Streamline post-sales and help ensure on-time delivery with full visibility into sales, service contracts, and resource planning.

Click here for a full demonstration of the Hitachi Solutions CRM for Building Product Manufacturers solution and how it can help make better key business decisions for the future by providing better visibility into projects, quote and bid management, and integration in billing and ERP systems .

Contact CRMinfo@hitachi-solutions.com for more information on the updated release of Hitachi Solutions CRM for Building Product Manufacturers or visit us.hitachi-solutions.com.

-3-

About Hitachi Solutions America, Ltd.
Hitachi Solutions America, Ltd. helps its customers to successfully compete with the largest global enterprises using powerful, easy-to-use, and affordable industry solutions built on Microsoft Dynamics AX and Microsoft Dynamics CRM enhanced with world class Business Analytics, and Portals and Collaboration. Recognized as the Microsoft 2014 CRM Global Partner of the Year and the 2014 Dynamics Global Outstanding Reseller of the Year, Hitachi Solutions America provides global capabilities with regional offices in the United States, the United Kingdom, Canada, India, Japan, China, and Asia Pacific. For more information, call + 1 949.242.1300 or visit: http://us.hitachi-solutions.com.

About Hitachi Solutions, Ltd.
Hitachi Solutions, Ltd., headquartered in Tokyo, Japan, is the core IT Companies of Hitachi Group and a recognized leader in delivering proven business and IT strategies and solutions to companies across many industries. The company provides value-driven services throughout the IT life cycle from systems planning to systems integration, operation and maintenance. Hitachi Solutions delivers products and services of superior value to customers worldwide through key subsidiaries in the United States, the United Kingdom, Canada, India, China, and Asia Pacific. For more information on Hitachi Solutions, please visit: http://www.hitachi-solutions.com.

About Hitachi, Ltd.
Hitachi, Ltd. (TSE: 6501), headquartered in Tokyo, Japan, delivers innovations that answer society’s challenges with our talented team and proven experience in global markets. The company’s consolidated revenues for fiscal 2015 (ended March 31, 2016) totaled 10,034 billion yen ($88.8 billion). Hitachi is focusing more than ever on the Social Innovation Business, which includes power & infrastructure systems, information & telecommunication systems, construction machinery, high functional materials & components, automotive systems, healthcare and others. For more information on Hitachi, please visit the company’s website at http://www.hitachi.com.