Hitachi Solutions Releases CRM 2015 for Insurance Featuring New Mobility and Analytics

At Microsoft Convergence 2015 Hitachi Solutions to announce new Microsoft Dynamics CRM solution for property and casualty, specialty, and life insurance firms

Irvine, California – March 16, 2015 – Hitachi Solutions America Ltd., a global Microsoft Dynamics CRM implementation partner and 2014 Worldwide Dynamics CRM Partner of the Year, is thrilled to announce the release of CRM for Insurance 2015.  This update helps property and casualty, specialty, and life insurance firms optimize customer experiences while further driving new customer growth.

“With the 2015 version of Hitachi Solutions’ CRM for Insurance, our goal is to help insurance firms improve the quality of interactions they have with their customers,” said Scott Millwood, Hitachi Solutions America senior vice president and global CRM leader. “The new improvements made to CRM for Insurance will improve how our customers service their customers. This is always at the core of why we do business and I’m incredibly proud of the advances our CRM team has made on this solutions. I believe our customers will benefit greatly!”

CRM for Insurance combines Hitachi Solutions America’s abundant experience with different types of insurance carriers with the robust capabilities of Microsoft Dynamics CRM 2015. Included in the latest version is new mobility workloads and deeper business intelligence and analytics.

“In order to remain competitive, insurance carriers must leverage data assets that can help them to identify trends, adjust sales and marketing efforts on demand, and optimize the customer experience.  Too often customer data is stored in a number of disparate systems and is not readily accessible to those who need it,” says Tap Haley, Industry Director, Insurance, Hitachi Solutions America. “CRM for Insurance, built on the Dynamics CRM platform, brings this data together and makes it accessible and actionable, and in a user-interface that is pleasing and familiar to the end users.”

CRM for Insurance includes the following modules for property and casualty, life, and specialty insurance:

  • Distribution Relationship Management for optimizing distribution through independent and captive agent models
  • Direct Channel Management for carriers selling direct to end customers or members
  • Producer Productivity Suite tailored to meet the needs of mobile agents
  • Policy Integration Toolbox for policy admin, membership, claims, and billing integration

“Hitachi Solutions’ focus on building true CRM-based solutions tailored for the needs of insurance distribution really differentiates them in the market,” said Tony Jacob, managing director, Worldwide Insurance, Microsoft Corporation. “Their solution package demonstrates Hitachi Solutions’ focus on modules which gives their customers the freedom to focus on the portions of the distribution channel they need to invigorate first, balancing low risks with high rewards. We appreciate the fact that Hitachi Solutions chose to deliver this industry expertise on top of Microsoft Dynamics CRM.”

Hitachi Solutions’ CRM for Insurance provides insurance carriers with even more benefits than before, including lead quality improvement, agent efficiency, cross-selling functionality, and customer service representative efficiency. CRM for Insurance also allows carriers to spend more time with qualified prospects and increase customer self-service capabilities.

With global capabilities and regional offices in the United States, the United Kingdom, Canada, India, Japan, China, and South East Asia, Hitachi Solutions helps its customers successfully compete with the largest global enterprises using powerful, user-friendly, affordable industry solutions based on Microsoft Dynamics AX and Microsoft Dynamics CRM. To learn more, visit


About Hitachi Solutions America, Ltd.

Hitachi Solutions America, Ltd. helps its customers to successfully compete with the largest global enterprises using powerful, easy-to-use, and affordable industry solutions built on Microsoft Dynamics AX and Microsoft Dynamics CRM enhanced with world class Business Analytics, and Portals and Collaboration. Recognized as the Microsoft 2014 CRM Global Partner of the Year and the 2014 Dynamics Global Outstanding Reseller of the Year, Hitachi Solutions America provides global capabilities with regional offices in United States, the United Kingdom, Canada, India, Japan, China, and South East Asia. For more information, call 949.242.1300 or visit:

About Hitachi Solutions, Ltd.

Hitachi Solutions, Ltd., headquartered in Tokyo, Japan, is a core member of Information & Telecommunication Systems Company of Hitachi Group and a recognized leader in delivering proven business and IT strategies and solutions to companies across many industries. The company provides value-driven services throughout the IT life cycle from systems planning to systems integration, operation and maintenance. Hitachi Solutions delivers products and services of superior value to customers worldwide through key subsidiaries in the United States, Europe, China and India. The flagship company in the Hitachi Group’s information and communication system solutions business, Hitachi Solutions also offers solutions for social innovation such as smart cities. For more information on Hitachi Solutions, please visit:

About Hitachi, Ltd.

Hitachi, Ltd. (TSE: 6501), headquartered in Tokyo, Japan, is a leading global electronics company with approximately 326,000 employees worldwide. The company’s consolidated revenues for fiscal 2013 (ended March 31, 2014) totaled 9,616 billion yen ($93.3 billion). Hitachi is focusing more than ever on the Social Innovation Business, which includes infrastructure systems, information & telecommunication systems, power systems, construction machinery, high functional material & components, automotive systems and others. For more information on Hitachi, please visit the company’s website at