Hitachi Solutions America Makes the Case for Cloud CRM

Newly released ebook explains why most businesses will benefit from a move to the Cloud.

IRVINE, Calif. (PRWEB) November 15, 2016

Hitachi Solutions America, Ltd., a leading provider of global industry solutions based on the Microsoft Cloud, is pleased to announce its new ebook is now available, Ground-to-Cloud: An Industry Guide for Evaluating a Move to Cloud CRM. Click this link to download a copy:

On-premises CRM and Cloud CRM both deliver crucial insight into customer data and business interactions, providing companies with a 360-degree view of customer needs and behaviors. With this insight, businesses are better able to deliver the personalized service that customers expect, fueling sales conversions and greater revenues.

On-premises CRM and Cloud CRM, and the different hosting options that each offers, pose different advantages and disadvantages. The ebook delves into the benefits and challenges that companies can expect in terms of data security and trust, data control, system connectivity, customizability, mobile access, innovation, and more, from each platform, and how these features apply to business.

A helpful checklist in the ebook guides companies by asking key questions around business priorities and operations, decision processes, and the goals that the business intends the CRM system to achieve. Answers to these questions help to better frame the CRM search and evaluation by creating a clear understanding of business needs and expectations, and the key metrics that will be used to measure system success.

In addition to the checklist, a section detailing questions to ask a Cloud service provider is also an important chapter of the Ground-to-Cloud ebook. Finding the right Cloud service provider for delivering a Cloud CRM system is a critical part of finding the right Cloud CRM system. The questions in this section help businesses uncover the expertise a provider has in system implementation, the Cloud CRM product, and industry processes.    

While delivering excellent customer service is a shared goal across industries, companies in different industries follow distinctive processes and customer engagement models, and thus have different CRM desires and requirements. The Ground-to-Cloud ebook discusses the customer trends currently shaping the Financial Services; Retail; Architecture, Engineering, & Construction (AEC); and Professional Services industries. The ebook details what companies in those industries should look for in a CRM system that will help them evolve with these trends, and thus set-up customer engagement for success in both the short-term and long-term future.    

“Hitachi Solutions America’s industry-first focus enables our team to develop and deliver business solutions that enhance customers’ productivity, while simultaneously helping them smoothly navigate evolving industry trends,” said Michael Strand, Senior Vice President of Global Sales and Marketing, Hitachi Solutions America. “We enjoy sharing our thought leadership with people who are curious about new business technology, or who may be exploring new systems for improving customer engagement processes.”

To download a copy of the ebook, Ground-to-Cloud: An Industry Guide for Evaluating a Move to Cloud CRM, please click this link:


About Hitachi Solutions America, Ltd.

Hitachi Solutions America, Ltd. helps its customers to successfully compete with the largest global enterprises using powerful, easy-to-use, and affordable industry solutions built on Microsoft Dynamics AX and Microsoft Dynamics CRM enhanced with world class Business Analytics, and Portals and Collaboration. Recognized as the Microsoft 2014 CRM Global Partner of the Year and the 2014 Dynamics Global Outstanding Reseller of the Year, Hitachi Solutions America provides global capabilities with regional offices in the United States, the United Kingdom, Canada, India, Japan, China, and Asia Pacific. For more information, call + 1 949.242.1300 or visit:

About Hitachi Solutions, Ltd.

Hitachi Solutions, Ltd., headquartered in Tokyo, Japan, is the core IT Companies of Hitachi Group and a recognized leader in delivering proven business and IT strategies and solutions to companies across many industries. The company provides value-driven services throughout the IT life cycle from systems planning to systems integration, operation and maintenance. Hitachi Solutions delivers products and services of superior value to customers worldwide through key subsidiaries in the United States, the United Kingdom, Canada, India, China, and Asia Pacific. For more information on Hitachi Solutions, please visit:

About Hitachi, Ltd.

Hitachi, Ltd. (TSE: 6501), headquartered in Tokyo, Japan, delivers innovations that answer society’s challenges with our talented team and proven experience in global markets. The company’s consolidated revenues for fiscal 2015 (ended March 31, 2016) totaled 10,034 billion yen ($88.8 billion). Hitachi is focusing more than ever on the Social Innovation Business, which includes power & infrastructure systems, information & telecommunication systems, construction machinery, high functional materials & components, automotive systems, healthcare and others. For more information on Hitachi, please visit the company’s website at