Customer Effective Announces Microsoft CRM for Health Plans Webinar Series

Customer Effective is excited to announce a Winter Webinar Series for Health Plan Providers. You will see how other Health Plan Organizations are using Microsoft Dynamics CRM to better manage their business. We will show you that CRM is not just a Sales Force Automation tool. Join us for our webinar series and learn how our team can help you leverage Microsoft CRM 2011 in your organization.

Sales & Marketing (Group and Individual) – February 2, 2012
Time: 2:00pm to 3:00pm EDT
This webinar will touch on topics including:
> Managing Quote Activity
> Outbound Marketing Campaigns
> New/Renewal Opportunity Management
> Agency Performance Management
> Reporting and Dashboards

Operations (Group Plan Administration) – February 23, 3012
Time: 2:00pm to 3:00pm EDT
In this webinar, the following topics will be covered:
> Policy Holder 360 Degree View
> Group 360 Degree View
> Underwriting
> Reporting and Dashboards

Call Center (Sales and Customer Service) – March 13, 2012
Time: 2:00pm to 3:00pm EDT
The highlights of this webinar will include:
> Group and Individual Agent Case Management
> Telephony Integration with CRM
> Knowledge Base
> Reporting and Dashboards

Please visit our website for more information on how to register for this educational webinar series!