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Know your solution.
Filling a prescription through the CVS pharmacy mobile app. Tracking your sleep cycle by wearing an Apple watch. Consulting your primary care physician over a Skype call.
What is a Virtual Agent? According to TechTarget, a virtual agent is “a software program that uses scripted rules and, increasingly, artificial intelligence applications to provide automated service or guidance.
A new digital world is emerging and challenging leaders to rethink the way we collaborate. Now, more than ever, transitioning and supporting a remote environment and workforce is critical to keeping the lights on, ensuring employees stay productive, and delivering business continuity to customers.
Many customers share that improving field service productivity is one of the primary drivers for manufacturers choosing to implement a new field service solution — and it makes perfect sense.
Given the proliferation of banking technology and the industry-wide emphasis on digital transformation, it might seem strange to hear that it’s more important now than ever before for banks to return to basics — but let’s take a moment to think about what that really means.