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Today’s banking customers have their minds on their money and their money on their mobile devices. From prequalifying for a loan via a smartphone to exploring credit card options on a laptop, customers have fully embraced the convenience that the digital age has brought to the banking industry.
How are you promoting customer loyalty? Strategizing, implementing, and running a successful loyalty program is no easy feat, but it’s one of the best ways to attract, engage, and delight your customers.
‘Twas the week before Christmas and inside Santa’s Workshop, three Elves were huddled around their workstations, going through customer lists and checking them twice. That night, one of their tools, namely an outdated and poorly maintained version of D365, was not working well for them.
As Christmas nears, Santa and the Elves are very busy checking who has been naughty and nice throughout the year. The Elves are also busy reviewing all the wish lists and making all kinds of toys for good little girls and boys.