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Forrester projects that the B2B digital commerce market is on track to hit $1.8 trillion by 2023 in the U.S., which represents 17% of B2B sales.
The retailer of the future does not define customers by the channels they shop in, or the devices they use. The retailer of the future simply considers them as areas of the customer experience that create new opportunities for sustaining service excellence.
In this day and age, ecommerce consumers have more options available than ever before and, as a result, can afford to be more selective in terms of which organizations they patronize.
Chatbots in Ecommerce: How to Deliver Instant, Personalized Service to Online Shoppers Traditionally, getting answers to frequently asked questions would mean navigating to a FAQ page where the most common inquires and their answers are laid out.
The internet has transformed the way everyone does business. And, it has especially changed the way we sell. Whether you work B2B or B2C, it has expanded your reach, improved customer service, and decreased business costs.
Hitachi Solutions America Announces Latest Version of B2B and B2C Ecommerce New enhancements cost-effectively deliver enterprise-level value to mid-size companies IRVINE, Calif. — August 13, 2018 — Hitachi Solutions America Ltd.