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What is a Virtual Agent? According to TechTarget, a virtual agent is “a software program that uses scripted rules and, increasingly, artificial intelligence applications to provide automated service or guidance.
Many customers share that improving field service productivity is one of the primary drivers for manufacturers choosing to implement a new field service solution — and it makes perfect sense.
Given the proliferation of banking technology and the industry-wide emphasis on digital transformation, it might seem strange to hear that it’s more important now than ever before for banks to return to basics — but let’s take a moment to think about what that really means.
On the twelfth day of D365mas Santa gave to me… In this blog we will explore how to leverage Microsoft Flow (now Power Automate) tools for industry specific use cases and why it’s important to leverage industry knowledge when implementing.
On the eleventh day of D365mas Santa gave to me… See how Santa uses Forms Pro to keep an open line of communication with parents regarding changes in their children’s behavior and how he is able to quickly act on reports from parents using Microsoft Teams Adaptive Cards.