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Banks in the financial services industry stand at a crossroads: Either carry on, business as usual, or embrace digital transformation and reimagine business operations from top to bottom. One road leads to irrelevance, the other to long-term growth and success.
Today’s banking customers have their minds on their money and their money on their mobile devices. From prequalifying for a loan via a smartphone to exploring credit card options on a laptop, customers have fully embraced the convenience that the digital age has brought to the banking industry.
According to the U.S. Department of Commerce, there are approximately 3.8 million retail stores in the United States. In other words, retailers exist in a highly saturated marketplace.
From high-end makeup to sneakers to dog toys to designer watches, there’s a direct-to-consumer market for just about anything you can imagine, much to shoppers’ delight.
How are you promoting customer loyalty? Strategizing, implementing, and running a successful loyalty program is no easy feat, but it’s one of the best ways to attract, engage, and delight your customers.