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Know your solution.
Given the proliferation of banking technology and the industry-wide emphasis on digital transformation, it might seem strange to hear that it’s more important now than ever before for banks to return to basics — but let’s take a moment to think about what that really means.
Servitization models are the new industry standard in the world of field service. As digital transformation has allowed field service to be more proactive rather than reactive, customers expect a higher level of performance from products and the companies that service them.
Your call center is your first line of defense in the war against poor customer service.
Choosing a health insurance provider and a health plan are two of the most important and personal decisions a person can make.
Banks in the financial services industry stand at a crossroads: Either carry on, business as usual, or embrace digital transformation and reimagine business operations from top to bottom. One road leads to irrelevance, the other to long-term growth and success.
Today’s banking customers have their minds on their money and their money on their mobile devices. From prequalifying for a loan via a smartphone to exploring credit card options on a laptop, customers have fully embraced the convenience that the digital age has brought to the banking industry.