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Know your solution.
When determining the scope of a project, C-level executives and officers need to understand both how the project will work from a technical perspective, as well as how they’ll ensure that people actually use the new system or process.
In today’s process manufacturing industry, organizations are expected to streamline operations, reduce costs, regularly update product formulas, drive supply chain efficiencies, increase employee productivity, maintain business relationships, adapt to new legal and regulatory requirements, delight…
In the business world, change is inevitable. Those that do not adapt to change — be it societal, institutional, technological, or otherwise — are doomed to fail.
According to a 2018 Microsoft Research Report, a vast majority of people believe that customer service plays an important role in their choice of and loyalty to a brand. Taking that a step further, a large number of people reported that they have even switched brands due to poor customer service.