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By now, most Microsoft customers are familiar with Power Platform, the company’s business application platform that enables individuals who don’t have experience with coding and software programming to build apps and flows.
What is a Virtual Agent? According to TechTarget, a virtual agent is “a software program that uses scripted rules and, increasingly, artificial intelligence applications to provide automated service or guidance.
New timeline capitalizes on strong North American business momentum and solidifies the two companies’ joint mission of continually delivering customer excellence IRVINE, Calif. and CHICAGO, Ill. — March 27, 2020 — Hitachi Solutions America, Ltd.
With the addition of the Power Platform to the Microsoft ecosystem, users now have a more efficient way to automate business processes within their organizations.
A new digital world is emerging and challenging leaders to rethink the way we collaborate. Now, more than ever, transitioning and supporting a remote environment and workforce is critical to keeping the lights on, ensuring employees stay productive, and delivering business continuity to customers.
For most healthcare organizations, their call center is their first line of defense when it comes to fielding patient inquiries and resolving any challenges patients might be experiencing.