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Know your solution.
First and simply put, field service management is best summarized by the four Rs: Delivering to the right person, at the right place, at the right time, with the right tools. This field service fundamental is crucial to understand before discussing the recent challenges facing the industry.
The experience of shopping at a brick-and-mortar storefront has dramatically changed over the past two decades.
Consumers today are tech-savvy, sophisticated, and expect a certain experience when making any type of purchase. That’s why retailers are looking for new ways to create a seamless experience for shoppers from beginning to end – from awareness and discovery to evaluation and purchase.
If you’re in the retail industry, you know that the competition is unlike anywhere else. Businesses are using every available sales and marketing avenue to convert shoppers into customers and customers into long-term, loyal consumers.
Field service is most often thought of as a cost center within a business. Service teams are dispatched to fix problems, restore services, and update systems that are outdated or not functioning properly.
Commerce Suite modernizes the brand and reinforces the company’s investment in ecommerce solutions designed for today’s marketplace; new product release adds simplified payment processing IRVINE, Calif. — January 29, 2019 — Hitachi Solutions America Ltd.