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Ben Bridge Jeweler Chooses Hitachi Solutions America for Digital Transformation
Leaving Legacy Technology Behind, Ben Bridge Continues to Offer Customers the Ultimate in Luxury
May 2018 (Irvine, CA) – Hitachi Solutions America, a leading provider of global industry solutions powered by the Microsoft Cloud, announced today its new partnership with fine jeweler Ben Bridge.
Ben Bridge Jeweler, a luxury retailer with over 90 stores in the United States and Canada and one of the largest Pandora Jewelry franchisees in North America, chose Hitachi Solutions America to support their digital transformation with the implementation of Microsoft Dynamics 365 Finance and Operations and Customer Engagement. This move signals a massive shift in the company’s growth as they leave legacy technology behind and unify in-store and back office operations, aiming to provide superior customer service and improve retail operations through the introduction of a modern store experience and new capabilities such as in-store clienteling and enhanced analytics.
“We are excited to partner with Ben Bridge on their digital transformation journey,” said Chris Alagna, Senior Vice President at Hitachi Solutions America. “We’re proud that our expertise in developing and implementing powerful retail solutions, and our team’s customer-first dedication, have made Hitachi Solution America a go-to partner for high-end retailers. We very much look forward to working with Ben Bridge on this exciting path of innovation and advancement.”
Ben Bridge chose Hitachi Solutions America after a yearlong search and evaluation process. Hitachi Solution America’s experience in the luxury retail space, their global delivery capabilities along with their proven methodology and strong Microsoft partnership gave Ben Bridge confidence in the team’s ability to successfully implement a full-scale, end-to-end solution.
“For over 100 years, Ben Bridge has been committed to delivering the highest quality jewelry, curated from around the world and exemplary customer service – we needed a business solution provider that would understand the importance of this commitment,” said Lynnette Frank, CFO of Ben Bridge. “Hitachi Solutions’ industry knowledge and focus on technology excellence were key factors in our choice of a business solution provider.”
With the Microsoft Dynamics 365 solution in place, Ben Bridge will be able to leverage advanced clienteling capabilities, centrally manage merchandise and optimize retail operations through enhanced analytics to drive customer satisfaction and increase employee productivity. Hitachi Solution America’s tailored solution extends the capabilities of Microsoft Dynamics 365 for Retail and POS to fulfill the needs of top tier retailers. Key areas include consignment, warranty handling, merchandising, layaway and special orders and repairs. The luxury goods and specialty retail solution is powered by Dynamics 365, which offers enterprise ERP and CRM capabilities within a single, cloud-based business application. Ultimately, Dynamics 365 allows Ben Bridge to offer a true unified commerce experience with integration across all systems so they can maintain and grow their position as a leader within the jewelry retail space.
About Hitachi Solutions America, Ltd.
Hitachi Solutions America, Ltd. helps its customers successfully compete with the largest global enterprises using powerful, easy-to-use, and affordable industry solutions built on the Microsoft Cloud and enhanced with world class Business Analytics, Portals, and Collaboration. Hitachi Solutions America provides global capabilities with regional offices in the United States, the United Kingdom, Canada, India, Japan, China, and Asia Pacific. For more information, call 888-618-1521 or visit: http://us.hitachi-solutions.com.
About Hitachi Solutions, Ltd.
Hitachi Solutions, Ltd., headquartered in Tokyo, Japan, is a core member of Information & Telecommunication Systems Company of Hitachi Group and a recognized leader in delivering proven business and IT strategies and solutions to companies across many industries. The company provides value-driven services throughout the IT life cycle from systems planning to systems integration, operation and maintenance. Hitachi Solutions delivers products and services of superior value to customers worldwide through key subsidiaries in the United States, the United Kingdom, Canada, India, China, and Asia Pacific. For more information on Hitachi Solutions, please visit: http://www.hitachi-solutions.com.
About Hitachi, Ltd.
Hitachi, Ltd. (TSE: 6501), headquartered in Tokyo, Japan, delivers innovations that answer society’s challenges with our talented team and proven experience in global markets. The company’s consolidated revenues for fiscal 2016 (ended March 31, 2018) totaled 9,368 billion yen ($88.3 billion). Hitachi is focusing more than ever on the Social Innovation Business, which includes power & infrastructure systems, information & telecommunication systems, construction machinery, high functional materials & components, automotive systems, healthcare and others. For more information on Hitachi, please visit the company’s website at http://www.hitachi.com.
About Ben Bridge Jeweler
For over a hundred years, Ben Bridge Jeweler has had a singular mission: to help customers celebrate their special moments. With a commitment to quality jewelry, the highest values, and exceptional personal service, we have brought a lasting sparkle to those days you want to remember forever–from engagements to anniversaries, births to birthdays, promotions to “just because” moments of self-celebration, and more. It is our honor and our privilege to be a part of your moments and your milestones in over 90 retail stores in 11 states including Alaska, Arizona, California, Colorado, Hawaii, Minnesota, Nevada, New Mexico, Oregon, Texas, and Washington, as well as British Columbia. We also serve customers online across the country through BenBridge.com. #ForLifeBenBridge