This report is based on recommendations made in a webinar hosted by WBR Insights, and presented by Hitachi Solutions. The webinar focused on bridging gaps within service strategies in order to meet shifting customer expectations around outcome-based service models.
The implementation and use of the internet of things (IoT) has transformed industries in the way that they operate, communicate, and utilize data. In manufacturing, those changes have come at a rapid pace, and an industry that was once slow to evolve is now digitizing at lightning speed.
Many customers share that improving field service productivity is one of the primary drivers for manufacturers choosing to implement a new field service solution — and it makes perfect sense.
Servitization models are the new industry standard in the world of field service. As digital transformation has allowed field service to be more proactive rather than reactive, customers expect a higher level of performance from products and the companies that service them.
There’s nothing spare about spare parts. Corny jokes aside, although it might seem like small potatoes, quality spare parts inventory management is imperative to the success of any manufacturer or maintenance team.