Earlier this year, Microsoft effectively made your Dynamics 365 Customer Engagement* database and platform the common data service, bringing Microsoft flow and PowerApps into the Microsoft business applications family.
Hitachi Solutions’ resident podcasters Joel Lindstrom and Shawn Tabor recently had the opportunity to interview some of the program managers responsible for the Microsoft Business Applications Platform.
Microsoft Dynamics 365 includes robust integration with Microsoft Exchange and Outlook, including the ability to track and synchronize emails, appointments, tasks, and contacts.
When it comes to marketing automation, there are many different options.
We have talked about goals many times on the Hitachi Solutions CRM Blog, because we think they are a great feature. In the standard goal scenario, you have a Target, an Actual value, and an In Progress value.