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Know your solution.
“With great power comes great responsibility.” Known as the Peter Parker principle, this outlook applies just as much to organizations as it does to web-slinging superheroes.
“History doesn’t repeat itself, but it often rhymes.
In the world of retail, good management is everything, especially when it comes to your workforce. From store managers to sales associates, your employees are one of your most valuable assets because they have the power to take an ordinary customer experience and make it extraordinary.
Given the proliferation of banking technology and the industry-wide emphasis on digital transformation, it might seem strange to hear that it’s more important now than ever before for banks to return to basics — but let’s take a moment to think about what that really means.
Servitization models are the new industry standard in the world of field service. As digital transformation has allowed field service to be more proactive rather than reactive, customers expect a higher level of performance from products and the companies that service them.
You’ve seen the headlines and heard the doomsday predictions all claim that disruption isn’t just at the financial services industry’s doorstep, but that it’s already inside the house. And, loathe though we are to be the bearers of bad news, there’s truth to that sentiment.