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According to a 2018 Microsoft Research Report, a vast majority of people believe that customer service plays an important role in their choice of and loyalty to a brand. Taking that a step further, a large number of people reported that they have even switched brands due to poor customer service.
Earlier this year, Microsoft effectively made your Dynamics 365 Customer Engagement* database and platform the common data service, bringing Microsoft flow and PowerApps into the Microsoft business applications family.
Businesses are continuously generating and collecting more data. To keep up with and manage this information, a data lake provides a powerful method for storing and leveraging data.
Field service software is becoming more advanced every day. It is impossible not to be impressed with systems like Microsoft Dynamics 365 for Field Service which provides leading-edge functionality such as IoT, AI, advanced analytics, and even mixed reality, all from a cloud-based platform.
Hitachi Solutions’ resident podcasters Joel Lindstrom and Shawn Tabor recently had the opportunity to interview some of the program managers responsible for the Microsoft Business Applications Platform.