Architecture, Engineering & Construction Industry Solutions

Why trust Hitachi for your business solutions?

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Vertical Solutions

Each Industry Cloud is powered by the Microsoft Cloud plus Hitachi Solutions’ vertical specific software. We leverage years of experience and expertise with Microsoft Dynamics 365 (Formerly Microsoft Dynamics AX and CRM) and Business Intelligence to build solutions that hit the sweet spot for each vertical and provide an incredibly simplified experience.

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Expert Services

Our approach to implementation ensures results by focusing on your business goals. We help prepare your organization to successfully adopt and leverage new systems and capabilities. Our own project delivery methodology ensures quality, manages risk and promotes efficiency so you can drive value for your business by utilizing our vertical solutions and experience.

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Ongoing Support

Success is a journey which doesn’t end at go-live: it begins. Our dedicated support teams are positioned around the world, ensuring that issues are resolved in the quickest possible timeframe, keeping you focused on your business. Our Live Support services range from troubleshooting, monitoring and environment management, to a long-term dialogue, on your terms, so your systems evolve and grow with your business.

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Architecture, Engineering & Construction

AX for Construction

Project Management

Keep projects on-time and on-budget with better visibility into equipment, material, and labor allocation, comprehensive resource utilization and maintenance analysis, and project milestone measurement.

Lifecycle Management

Support larger and more complex projects by consolidating information across departments in a single system, and supporting clients’ ever changing needs with effective management of the requirements and deliverables within estimated budgets.

Real-Time Job Costing and Reporting

Track overall project health at each stage of development to ensure labor, equipment, material, subcontracts, and other costs are accounted for and on target.

Workforce Management

Keep field crews safe and productive with mobile devices that capture time and activity, update equipment maintenance records, specify requisition materials to be sent to the job site, and record any injuries or incidents that require instant notification.

Job Billing and Invoicing

Reduce revenue leakage with the ability to manage different types of complex billings, such as Cost+, T&M, milestone, progress or percent complete, as well as a framework for customizing invoice reports and templates.

A Project Manager at a Construction Firm

Follow the journey of a Project Manager at a Construction firm who has just been awarded the work to build a 6-story concrete building. Learn how to streamline the RFP issuing process, securely manage the project collaboration lifecycle and improve business performance across operations with Hitachi Solutions’ RFP Management and Project Collaboration Solution.

A Day in the Life of a Project Manager at a Construction Firm

Architecture, Engineering & Construction

AX for Payroll

Quick and Easy Setup

Quickly set up and maintain payroll configuration including roll-down capabilities. The ability to assign employee classes and pay codes to process salary, pension and EIC pay automatically for employee groups improves efficiency.

Payroll Direct Deposit

Automated process adds payroll funds to employees’ bank, savings and loan or credit union accounts through an automated clearing house file.

Flexible Control of Processes

Customize detailed records of pay, benefits and deductions to your business to help you control audit details related to handwritten checks and voided checks. Additionally, retirement accounts are managed with increased efficiency by applying a maximum match percentage on a Payroll Benefit code.

Web-based Time Reporting

Streamline entry and approval processes for timesheets with online applications delivered through Microsoft Business portal. Automated transfer of information to Payroll eliminates paper-based systems and reduces data re-entry.

Architecture, Engineering & Construction

CRM for AEC Firms

Bidding and RFP Management

Coordinate your teams and help make sure you deliver the best proposal responses and bids based on project requirements, risk, timeline and who is should be working on it.

Advanced Relationships

Better manage your business relationships and connect the right people for each project with relationship tracking and relationship scoring so you know who the sponsors, influencers, officials, regulators and contractors are.

Project Tracking and Management

Monitor projects from first identification to successful bid and beyond by delivering greater visibility into projects and opportunities at every stage. Additionally, utilize CRM for project tracking and integration with your billing, project management, ERP and other systems.

Business Development

Build a strong pipeline by identifying and qualifying viable projects while delivering consistent communications directed at the right people to build your business. Use CRM for lead import and scoring, communications management and business intelligence.

Customer Service

Resolve issues quickly and accurately before they get out of hand with tools that enable you to see what’s happening at a glance, enabling you to communicate clearly, and speed resolution. Manage cases, claims, warranties, and billing issues to help ensure your business runs smoothly and your customers are happy.

A Managing Director at an Architectural Firm

Hitachi CRM for Architecture, Engineering and Construction helps streamline project qualification, proposal, and bid processes by putting all the information you need in one place. Follow a Managing Director’s day in the life in this video!

A Day in the Life of a Managing Director at an Architectural Firm
CRM Essentials Dashboard

Hitachi CRM Essentials

Hitachi CRM Essentials helps you achieve a successful CRM implementation more quickly and at a lower cost. It provides an extensive library of plug-ins, controls, and customizations that enable you to meet all of your industry and business requirements.

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CRM Essentials helps you to:

  • Business Rules Engine
  • JavaScript Library
  • Agent Desktop
  • Portal Framework
  • User Adoption Solution
  • Editable Grid
  • Hierarchy Visualizer
  • CRM + SharePoint Enhancement
  • Plug-In Library

Architecture, Engineering & Construction

Professional Services for AEC

Hitachi Solutions delivers a solution to provide in-depth opportunity management to provide professional services industry clients with in-depth sales pipeline management and help the future of the business thrive.

Professional Services

Management of a professional services company requires keeping a close eye on the sales pipeline. With revenue dependent largely on project work, the importance of carefully tending opportunities in order to cultivate sustained revenue cannot be overstated.

Hitachi Solutions has developed a solution that connects directly to cloud CRM data sources to provide current, in-depth analysis of the details critical to pipeline health. Whether we are assessing where our opportunities are coming from, the profile of the contracts we win or lose or tending to the ebb and flow of revenue throughout our fiscal year, thorough analysis of the sales cycle provides us with the insights we need effectively manage our business over the long term.


Key highlights of the solution include:

  • An in-depth profile of the opportunities that are currently being pursued provides immediately relevant information for improving the decisions we make regarding which opportunities important and which are not. Understanding the most current landscape of our opportunities allows leadership to make the right strategic decisions to grow the business accordingly.
  • Opportunity management requires further, careful evaluation of the deals being won and the deals being lost, how our sales team is performing and who our top competitors are. Furthermore, effective management requires a detailed understanding of the characteristics of all opportunities pursued; whether they are opportunities that have been won, lost or are currently active.
  • This solution features a live connection against CRM online data, allowing these dashboards to continually update, automatically. This ensures that the information displayed on these dashboards always provide the most current view of the business and how it responds to the strategic decisions of the company’s leadership.

Hitachi Solutions’ Professional Services Opportunity Management Dashboards enables the business to thoroughly examine and understand the health of their future business. Careful and strategic cultivation of a sales pipe is paramount for any business that seeks sustained growth. Arguably, having a comprehensive picture of this aspect of a business can mark the difference between longevity and imminent collapse.


Our Expert Services

Designed for Success

Our field proven implementation approach is based on years of helping clients transform their organizations with enhanced processes and enterprise software optimization. With every client relationship and project our focus is on your business goals. We collaborate to define improved processes, build and deploy capabilities to optimize those processes, measure results and move forward with continuous improvements.


Flexible Services Approach

We help ensure your success with the Hitachi Solutions Industry Cloud by getting the right team of experts into the mix at the right time. Our project leaders and consultants act as guides to help your implementation along by using the project approach that best matches your business model, the skills of your team and your specific requirements. Our approach can flex from classic waterfall to agile to a hybrid in between depending on the approach that you are most comfortable with.

All In Subscription or Hybrid Services + Subscription

The Hitachi Solutions Industry Cloud can include a range of expert services like integration, data migration, custom development or a complete ERP, CRM or BI implementation from top to bottom. We can wrap subscription pricing around any services and include it into your Industry Cloud subscription or you can subscribe and pay for services separately. We’re flexible. Our goal is to make sure our pricing and subscription matches your needs.

All In Subscription or Hybrid Services + Subscription
Hitachi Solutions provided the range of modules we needed, so we wouldn’t have to keep building point solutions, while also offering the flexibility to meet our industry requirements.
- Brian Seymour, CIO, Keller Foundations
Hitachi Solutions successfully tackled an extremely complex integration project and provided us with expert guidance and advice in transforming our IT infrastructure without disrupting our business as usual activities. We now have a common technology platform in place with consolidated applications, standardised processes, and a resilient platform that will support our growth strategy.
- Shaun Devey, IT Director
Microsoft Dynamics CRM Online functions within our particular sales process. This was a key reason why we chose the solution. As a professional services firm that relies on relationship selling, we have long sales cycles that require precise documentation.
- Jack Clark, Vice President of Business Systems

Ongoing Support

Personal Attention
Personal Attention

We assign an expert team to focus on your business. Use them for whatever services you choose: fixing issues, maintaining and managing systems, adding richer functionality and more.

Predictable Cost
Predictable Cost

Subscribe to an allocation of hours from our dedicated pool of Microsoft Dynamics and BI experts on a predictable, monthly service plan. Three tiers, Gold, Silver and Bronze, help you choose the service level and price that’s best for you.

The Power of a Team
The Power of a Team

Experience has taught us that the right team of two or three experts can cover the breadth of information required to keep a system live and thriving. We build our support teams right and back them with all the experience of our global team.