Microsoft Dynamics CRM U.S. Xpress Success Story
Savings of up to $350,000 in opportunity costs
When leading truckload transportation company U.S. Xpress set out to modernize their IT infrastructure, they needed a CRM system that could deliver a single view of customer information across all their divisions and affiliates. Microsoft Dynamics CRM and Hitachi Solutions gave them a single place to access customer information, prepare quotes, and collaborate on the bidding process, and saved them up to $350,000 in lost-opportunity costs.
With Hitachi Solutions, U.S. Xpress is able to:
- Deliver better quotes and faster, in addition to working together with the customer to come up with a bid response that fits everyone’s needs.
- Gather all customer information in 90 seconds and recovering lost-opportunity costs, an improvement from the hours it used take sales people
- Gain a greater insight into customer now staff have a single view of the customer due to the link between CRM and the company ERP