Microsoft Dynamics CRM Grange Insurance Success Story

Grange Insurance strengthens its Hassle-free Customer Service

Since its founding in 1935, Grange Insurance has aspired to offer its customers a hassle-free insurance experience that’s personal and relevant to their needs. But that’s a tall order when you’re serving more than 750,000 policyholders through more than 4,000 independent agents across 13 states.

With Hitachi Solutions, Grange Insurance is able to:

  • Serve its customers better and faster, thereby enabling Grange to obtain valuable insight into its customer service organization
  • Obtain valuable insight into its customer service organization helping to identify trends and patterns that might highlight a recurring issue or an opportunity for improvement.
  • Increase efficiency by predicting how high the call volume will be in the future and plan resources accordingly from past data

READ THE CUSTOMER STORY NOW >>

Grange Insurance Microsoft Dynamics CRM Success Story
We save seconds on every call, and we capture way more information. That’s a huge benefit.
Craig Borens, AVP of Customer Care for Grange Insurance
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