Microsoft Dynamics CRM Farm Credit Services Success Story

Bumper Crop of Pleasant Surprises

Farm Credit Services of Illinois is a farmer-owned and farmer-directed cooperative dedicated to delivering competitive and flexible farm financing and crop insurance expertise. They serve more than 8,600 customer stockholders with $3 billion of farm and agribusiness loans in addition to crop insurance that covers more than 1.8 million acres. With a service area that includes the southern 60 counties of Illinois, Farm Credit employs 195 full-time staff who provide farm families, rural landowners, and agribusinesses with a dependable and competitive source of financial capital and risk management services.

With Hitachi Solutions, Farm Credit Services is able to:

  • Exploit custom integration of existing internal systems provided value-add that wasn’t expected
  • Easily improve understanding with visually appealing and informative dashboards
  • Make staff feel comfortable in using the system, utilizing the “Train the trainer” approach

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Farm Credit Services Microsoft Dynamics CRM Success Story
We really needed to capture, all in one spot, how many acres they farm, what type of operation they’re running, and the amounts of their loan balances and crop insurance. The current CRM system has made that possible.
Mindy Miller, Sales and Service Specialist, Farm Credit Services
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