Privacy Policy

We at Hitachi Solutions America, Ltd. (“Hitachi”) believe that your privacy on the internet is extremely important. Please read this Privacy Policy, which explains to you how Hitachi will and will not use the information you provide.

What information does Hitachi collect and use?

We may request personal information from you, such as your name, address, e-mail address, and telephone number, as well as information related to customer satisfaction surveys, customer purchasing habits and other purchasing information. You are under no obligation to provide any personal information to Hitachi.

  • Our website allows you to contact us directly with questions or comments regarding our products, distributors and warranty registration. The contact information that you provide to Hitachi makes it possible for us to respond to your inquiry.
  • We may conduct promotional sweepstakes or other contests on our website, which require personal information to be provided to qualify for participation in the sweepstakes or contest. This information is primarily used as a means to notify the winners and deliver the prizes.
  • In an effort to improve our products and services, we reserve the right to use your personal information to conduct Hitachi market research and on-line surveys. This may involve contacting recent and/or past Hitachi website visitors who have provided personal information to Hitachi.
  • Our web servers may automatically monitor the number of visitors, the average time spent on the site, the popularity of our website, and any programming errors or failures on of our website in order to determine the effectiveness of the website.
  • Please note that Hitachi will fully cooperate with any court order or other legal process and will provide your personal information if required in a legal proceeding.

Does Hitachi share your information with other third parties?

You shall be responsible for obtaining and maintaining all telephone, computer hardware and other equipment needed for access to and use of the website and all charges related thereto, and Hitachi shall have no responsibility for any of the foregoing.

  • We do not sell, rent, or trade your specific personal information to third parties.
  • Hitachi may share the personal information you provide us with our distributors in order to better serve you.
  • Hitachi may share aggregate data about our sales, customers, traffic patterns, and other related website information with respectable third parties. None of this data is related to any individual's name without that individual's consent.

What is the policy regarding Hitachi's ownership of information?

All opinions, ideas, suggestions, and other feedback that you submit to our website may be used by Hitachi, without any restriction and free of charge, and nothing contained in this policy shall limit or otherwise affect this.

Will this Privacy Policy change?

Hitachi may change this policy from time to time to better serve you, so please review this policy periodically. Any use of our site by you after a change has been made to this policy shall be deemed to constitute acceptance of such change.

We welcome your inquiries or comments about this Privacy Policy and any queries or concerns that you may have about the Hitachi web site. Please contact Hitachi at privacypolicy@hitachisolutions-us.com or at the following address:

Hitachi Solutions America, Ltd. 
851 Traeger Ave. Suite 200
San Bruno, CA 94066
Attn: Privacy Policy Administrator