The Microsoft Cloud Hitachi Solutions Software Expert Services Ongoing Support
Your Complete, Ready-To-Use Vertical Solution
Each Industry Cloud is powered by the Microsoft Cloud plus Hitachi Solutions’ vertical specific software. We leverage years of experience and expertise with Microsoft AX, CRM and Business Intelligence to build solutions that hit the sweet spot for each vertical and provide an incredibly simplified experience.
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Our approach to implementation ensures results by focusing on your business goals. We help prepare your organization to successfully adopt and leverage new systems and capabilities. Our own project delivery methodology ensures quality, manages risk and promotes efficiency so you can drive value for your business by utilizing our vertical solutions and experience.
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Success is a journey which doesn’t end at go-live: it begins. Our dedicated support teams are positioned around the world, ensuring that issues are resolved in the quickest possible timeframe, keeping you focused on your business. Our Live Support services range from troubleshooting, monitoring and environment management, to a long-term dialogue, on your terms, so your systems evolve and grow with your business.
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Hitachi AX for Construction
Keep projects on-time and on-budget with better visibility into equipment, material, and labor allocation, comprehensive resource utilization and maintenance analysis, and project milestone measurement.
Support larger and more complex projects by consolidating information across departments in a single system, and supporting clients’ ever changing needs with effective management of the requirements and deliverables within estimated budgets.
Real-Time Job Costing and Reporting
Track overall project health at each stage of development to ensure labor, equipment, material, subcontracts, and other costs are accounted for and on target.
Keep field crews safe and productive with mobile devices that capture time and activity, update equipment maintenance records, specify requisition materials to be sent to the job site, and record any injuries or incidents that require instant notification.
Job Billing and Invoicing
Reduce revenue leakage with the ability to manage different types of complex billings, such as Cost+, T&M, milestone, progress or percent complete, as well as a framework for customizing invoice reports and templates.
Watch our Video: A Day in the Life of a Project Manager at a Construction Firm
A Project Manager at a Construction Firm
Follow the journey of a Project Manager at a Construction firm who has just been awarded the work to build a 6-story concrete building. Learn how to streamline the RFP issuing process, securely manage the project collaboration lifecycle and improve business performance across operations with Hitachi Solutions’ RFP Management and Project Collaboration Solution.
Hitachi AX for Payroll
Quick and Easy Setup
Quickly set up and maintain payroll configuration including roll-down capabilities. The ability to assign employee classes and pay codes to process salary, pension and EIC pay automatically for employee groups improves efficiency.
Payroll Direct Deposit
Automated process adds payroll funds to employees’ bank, savings and loan or credit union accounts through an automated clearing house file.
Flexible Control of Processes
Customize detailed records of pay, benefits and deductions to your business to help you control audit details related to handwritten checks and voided checks. Additionally, retirement accounts are managed with increased efficiency by applying a maximum match percentage on a Payroll Benefit code.
Web-based Time Reporting
Streamline entry and approval processes for timesheets with online applications delivered through Microsoft Business portal. Automated transfer of information to Payroll eliminates paper-based systems and reduces data re-entry.
Hitachi AX for Planning and Scheduling
Efficiently estimate resource and labor costs by creating and leveraging detailed work breakdown structures that provide the granularity needed for accurate scope and deliverable measurement.
With different variables impacting resource management – including weather, equipment, and employee absences – schedule material and labor smoothly with complete visibility into resource status and availability.
Job Site Mobility
Enable the job site team to make effective decision-making with the ability to enter all on-site operations into mobile devices, such as time and expenses, job change order requests, job service requests, and job procurement.
Compliance and Reporting
Ensure federal, state, and local regulations, as well as union requirements, are monitored and met with just-in-time visibility of each worker’s activities, job regions, and safety incidents.
Use comprehensive business intelligence tools to view all aspects of jobs currently in progress, as well as current estimates to complete and variance of budget.
Field Service Automation (FSA) for Specialty Contractors
Call Center, Scheduling, and Dispatch Management
Quickly capture service needs and access customer, site, and equipment information to shorten the time between call receipt and job assignment; create daily or weekly schedules automatically or by using drag-and-drop tools.
Work Order Lifecycle Management
View and manage work orders by customer, location, schedule, or assigned resources, with color coding and visual icons providing at-a-glance insight into urgency and status.
Contract and SLA Management
Reduce risk with complete contract and SLA management, from defining terms, applying different billing rates for various types of work and materials, maintaining hierarchical relationships between customers and locations, and automating escalations and invoicing.
Asset and Warranty Management
Closely supervise the usage and condition of assets by tracking asset location, maintenance needs, and repair history that captures the costs, revenues, and time spent on each asset. Reduce asset service costs by tracking warranties against assets, providing field staff with visibility into terms and expiration dates, and helping ensure that service and billing conform to warranty stipulations.
Resource Tracking and Performance Management
Optimize resource allocation by integrating information about personnel requirements, certifications, and experience into work assignments, automating crew calendars and timekeeping, and generating individual performance scorecards.
Field Service for Equipment Asset Management
Equipment Service and Maintenance History
CCreate and build comprehensive maintenance initiatives by predicting operational needs and required maintenance based on accurate estimates of real-life workloads and use scheduling tools to ensure confidence that parts, retables, consumables, financial, human and physical resources needed to execute your maintenance initiatives will be available when needed.
Equipment and Warranty Management
Classify assets with barcodes or serial numbers, then track asset location, maintenance needs, and repair history while capturing costs, revenue, and time spent on each asset. Also, the ability to track warranties against assets allows you to provide field staff with visibility into terms and expiration dates, and help ensure that service and billing conform to warranty stipulations. Optimize workforce management by integrating information about personnel qualifications, certifications, and experience into work assignments; automating crew calendars and timekeeping; and generating individual performance scorecards.
Equipment Maintenance Management
Insight into comprehensive maintenance plans gives you the ability to view multiple maintenance services per plan and actionable service frequencies per plan so you know where your equipment stands and you can prevent miscalculations with the ability to make equipment unavailable when it needs maintenance. Additionally, use service BOMs to supervise multiple maintenance plans for an entire piece of equipment or individual components.
Hitachi CRM for Architecture, Engineering and Construction Firms
Bidding and RFP Management
Coordinate your teams and help make sure you deliver the best proposal responses and bids based on project requirements, risk, timeline and who is should be working on it.
Better manage your business relationships and connect the right people for each project with relationship tracking and relationship scoring so you know who the sponsors, influencers, officials, regulators and contractors are.
Project Tracking and Management
Monitor projects from first identification to successful bid and beyond by delivering greater visibility into projects and opportunities at every stage. Additionally, utilize CRM for project tracking and integration with your billing, project management, ERP and other systems.
Build a strong pipeline by identifying and qualifying viable projects while delivering consistent communications directed at the right people to build your business. Use CRM for lead import and scoring, communications management and business intelligence.
Resolve issues quickly and accurately before they get out of hand with tools that enable you to see what’s happening at a glance, enabling you to communicate clearly, and speed resolution. Manage cases, claims, warranties, and billing issues to help ensure your business runs smoothly and your customers are happy.
Watch our Video: A Day in the Life of a Managing Director at an Architectural Firm
A Managing Director at an Architectural Firm
Hitachi CRM for Architecture, Engineering and Construction helps streamline project qualification, proposal, and bid processes by putting all the information you need in one place. Follow a Managing Director’s day in the life in this video!
Hitachi CRM Essentials
Hitachi CRM Essentials helps you achieve a successful CRM implementation more quickly and at a lower cost. It provides an extensive library of plug-ins, controls, and customizations that enable you to meet all of your industry and business requirements. Hitachi CRM Essentials includes:
CRM Essentials helps you to:
- Business Rules Engine
- Agent Desktop
- Portal Framework
- User Adoption Solution
- Editable Grid
- Hierarchy Visualizer
- CRM + SharePoint Enhancement
- Plug-In Library
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Add the Right Team and Approach to Your Industry Solution Equation
Designed for Success
Our field proven implementation approach is based on years of helping clients transform their organizations with enhanced processes and enterprise software optimization. With every client relationship and project our focus is on your business goals. We collaborate to define improved processes, build and deploy capabilities to optimize those processes, measure results and move forward with continuous improvements.
Flexible Services Approach
We help ensure your success with the Hitachi Solutions Industry Cloud by getting the right team of experts into the mix at the right time. Our project leaders and consultants act as guides to help your implementation along by using the project approach that best matches your business model, the skills of your team and your specific requirements. Our approach can flex from classic waterfall to agile to a hybrid in between depending on the approach that you are most comfortable with.
All In Subscription or Hybrid Services + Subscription
The Hitachi Solutions Industry Cloud can include a range of expert services like integration, data migration, and custom development or a complete ERP, CRM or BI implementation from top to bottom. We can wrap subscription pricing around any services and include it into your Industry Cloud subscription or you can subscribe and pay for services separately. We’re flexible. Our goal is to make sure our pricing and subscription matches your needs.
We saw Microsoft Dynamics AX as the solution that would take us to the next level as a business. It provided the range of modules we needed, so we wouldn’t have to keep building point solutions, while also offering the flexibility to meet our industry requirements.
Brian Seymour, CIO, Keller Foundations
Your success is a journey which doesn’t end at go-live, but begins. You need your systems to evolve and grow with your business. So we aim to make our team a dependable part of your team, long-term. That means support whenever you need it, resolving issues in the quickest possible timeframe and keeping you always up to date. It means full-scope customer care, troubleshooting, deployment, hosting and environment management. And it means a continual dialogue, on your terms, to decide which adjustments, enhancements and upgrades will benefit you.
We assign an expert team to focus on your business. Use them for whatever services you choose: fixing issues, maintaining and managing systems, adding richer functionality and more.
Subscribe to an allocation of hours from our dedicated pool of Microsoft Dynamics and BI experts on a predictable, monthly service plan. Three tiers, Gold, Silver and Bronze, help you choose the service level and price that’s best for you.
The Power of a Team
Experience has taught us that the right team of two or three experts can cover the breadth of information required to keep a system live and thriving. We build our support teams right and back them with all the experience of our global team.
Inspire the Next
The latest from the Hitachi Solutions Blog
by Michael Mendoza | January 25, 2017
This article will be part of a series on Field Service covering capabilities, industry trends, best practices and thought-leadership.What is Field Service Management?At its heart, field service is simply about the four “Rs” – delivering to the right person, at the right place, at the right time, with the right tools.Field service management is crucial... Read more »
by Matthew Anderson | November 21, 2016
In the highly competitive professional services industry, companies must devote significant time and resources toward the complex bidding and RFP process. In addition to strong competition within the industry, buyers are becoming increasingly knowledgeable. As a result, many companies find that in order to submit a competitive RFP, they must architect a significant fraction of... Read more »
by Hannah Howe | October 7, 2016
Hitachi Solutions is committed to updating and improving upon its CRM product to ensure customers get the best and most relevant information possible. The latest release notes include enhanced warranty and product registration features in Hitachi CRM for Building Products Manufacturers (BPM) v 7.2.1.Product Manager James Bowen published a blog in July highlighting the updates... Read more »